FAQs

How can I check the availability of the selected item?

We review all our products on the website, and if they are not in stock, it will be clearly indicated. In the exceptional case that we don't have an item in stock, we will communicate with you immediately.

Do you offer international shipping?

Yes, we ship worldwide. Our stock are in Peru and Spain.

In the event that the location is very remote, we will get in touch to explore the best options.

What is your shipping process?

After your purchase is made, we prepare the order and provide the order tracking number via email. You can reach out to us at any time through email.

Is real-time order tracking available?

With the tracking number, we will specify the courier company used for shipment, allowing you to track your order at all times.

What is your website's return policy?

You have 30 days from the receipt of the order to initiate a return. You can review our return policy for more details.

When can I expect a refund?

If the return of the order was accepted, the refund will be processed within the following 14 business days.

Which payment methods do you accept?

We accept all major credit/debit card payments.

Is the payment process completely secure?

Yes, it is 100% secure. We work with the PayU platform for credit/debit card payments.

What is the recommended care routine for alpaca products?

It is recommended for dry clean only. You can visit our product care page for more information.