Shipping policy
Delivery Information
For purchases made at our web alpacaglobalstore.com, it is crucial to provide accurate information during the Purchase Order process to ensure a successful and timely shipment of your product.
Any inaccuracies or omissions in the data provided, leading to improper processing, will be the sole responsibility of the client and may result in order cancellation if deemed necessary by the Company.
Our stock is located in Peru and Spain. All shipments will be dispatched from these countries.
The estimated delivery time is approximately 5-7 business days, with potential extensions based on the remoteness of delivery points.
The shipping costs are itemised during the checkout process. Your shipments are delivered door-to-door through the courier service selected by alpacaglobalstore.com for this purpose. Enjoy free worldwide shipping for orders totalling $150 or more.
Delivery Considerations
A person of legal age must receive the order. The Company monitors dispatched orders to ensure they reach their destination within the agreed-upon timeframe.
Delivery may be affected in the following situations:
- The delivery address was inaccurately or incompletely registered on the Platform.
- No residents were present at the delivery address during the scheduled delivery time.
Upon identifying any issues, the Company will contact the customer via email and/or telephone to reschedule the delivery. Additional costs incurred during this rescheduling will be the responsibility of the client.
For inquiries about the delivery status, customers can contact at ventas@alpacaglobalstore.com
Important Note: The Company disclaims responsibility for any inconvenience resulting from the provision of product delivery services by external suppliers.
In the exceptional case that products purchased are out of stock, customers will be notified via email, providing the option to cancel the order or place a new one through the Platform.